Privacy policy

Last updated: April 2026

Archova ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our store or make a purchase.

By using our store, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you visit our store or place an order, we may collect the following:

  • Personal identification information: Name, email address, phone number, shipping address, billing address
  • Payment information: Credit card details (processed securely through Shopify Payments — we do not store card numbers)
  • Device information: IP address, browser type, pages visited, time spent on pages
  • Communications: Any emails or messages you send to our support team

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to customer service inquiries
  • Send promotional emails (only if you have opted in — you may unsubscribe at any time)
  • Improve our store and product offerings
  • Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties.

Cookies

Our store uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site and improve your experience.

You can instruct your browser to refuse cookies or alert you when cookies are being sent. If you do so, some parts of our store may not function correctly.

We use the following types of cookies:

  • Essential cookies: Required for the store to function
  • Analytics cookies: Help us understand how visitors interact with our store (Google Analytics)
  • Marketing cookies: Used to deliver relevant advertisements (Meta Pixel)

Third-Party Services

We use trusted third-party services to operate our business, including:

  • Shopify — e-commerce platform and payment processing
  • Meta (Facebook/Instagram) — advertising and retargeting
  • Google Analytics — website analytics
  • Email marketing providers — for promotional communications

These third parties have their own privacy policies governing how they use your data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at:

📧 ArchovaHelp@hotmail.com 📞 (704) 259-9919

Children's Privacy

Our store is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at ArchovaHelp@hotmail.com or call (704) 259-9919.

Changes To This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

Archova 4700 Freeman Road Suite #312 Charlotte, NC 28269

📧 ArchovaHelp@hotmail.com 📞 (704) 259-9919